At Icetro America, we are always looking for ways to better support our customers and service agents to more quickly resolve technical issues in the field. One way we do this is by using XM Reality, a “remote visual assistant” that allows our service managers to connect to a service agent’s or customer’s smartphone and use the camera function to see what they are seeing. XM Reality also allows for both parties to use pointers on the screen and to take snap shots that can be annotated to highlight key elements or items. Using this advanced technology helps us resolve problems more quickly and inexpensively for all parties. We believe in using technology to improve our customers’ and service agents’ experience with Icetro products and will continue to innovate.