SERVICE & SUPPORT

The Best Ice Machines in the World

Commercial Warrantylink

Warranty Procedurelink

Warranty Registrationlink

Extended Warranty Programlink

Warranty Claimlink

Parts Order Policylink

Service Parts Listlink

COMMERCIAL WARRANTY

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Ice Makers: 3-Year Parts & Labor

  • Evaporator: 5-Year Parts & Labor (Nugget/Flake: 3 Years)
  • Compressor: 5-Year Parts & 3-Year Labor

Ice/Water Dispensers: 3-Year Parts & Labor

  • Compressor: 5-Year Parts & 3-Year Labor

Snow Flake Machines: 1-Year Parts & Labor

Slush Machines: 1-Year Parts & Labor

  • Compressor: 5-Year Parts & 1-Year Labor

* Residential Warranty: 1-Year Parts & Labor

  • All ICETRO products if installed in a residential setting

WARRANTY PROCEDURE

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* Covers only ice makers

  • Warranty Coverage
  • Warranty Registration
  • Warranty Labor
  • Parts Warranty
  • Warranty Coverage
  • Warranty Registration
  • Warranty Labor

EXTENDED WARRANTY PROGRAM

Register your IcePro filters here to extend the 3-year basic warranty to 4 years.

Filter Registration

WARRANTY CLAIM

Parts and Labor Form Labor allowance policy

This warranty does not include parts and labor coverage for component failure or other damage resulting from;

  1. External electrical power failure or miswiring to Products for any reason
  2. External water supply failure or plumbing problems to Products for any reason
  3. External drain line malfunction
  4. Adverse operating conditions as set forth in the user manual for the Products
  5. Failure to clean and/or maintain Product as set forth in the user manual for the Products 

PARTS ORDER POLICY

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* Covers only ice makers

Find Parts

SERVICE PARTS LIST

* Covers all ICETRO Products

View all parts

Service Contact & Technical Support

National Service Manager:

Jason Myers

Office: 714-215-4874 Ext. 407

Cell: 714-925-7257

Email: jason.m@icetroamerica.com

Ice Machines:

Mitch Knight

East Coast Service Manager

Office: 470-567-8693 Ext. 509

Email: mitch.k@icetroamerica.com

8 am – 12 pm EST (Mon – Fri)

 

Andrew Montano

West Coast Service Manager

Office: 714-215-4864 Ext. 408

Cell: 562-991-9839

Email: andrew.m@icetroamerica.com

8am – 5pm PST (Mon – Fri)