Warranty

For Icetro Ice, Slush, and Soft serve machines

Warranty Registration Warranty Claim

Please use “WARRANTY REGISTRATION” if you are an end-user/owner of our equipment and want to register it with us. Use “WARRANTY CLAIM” if you are a service provider who has performed work on a unit under warranty.

Warranty Registration

Warranty ClaimLink

Commercial Warrantylink

Warranty Procedurelink

Extended Warranty Programlink

Parts Order Policylink

Service Parts Listlink

warranty claim

Warranty Claim Form Labor allowance policy how to use claim form video tutorial

This warranty does not include parts and labor coverage for component failure or other damage resulting from;

  1. External electrical power failure or miswiring to Products for any reason
  2. External water supply failure or plumbing problems to Products for any reason
  3. External drain line malfunction
  4. Adverse operating conditions as set forth in the user manual for the Products
  5. Failure to clean and/or maintain Product as set forth in the user manual for the Products 

Serial Number Lookup

Enter your machine's Serial Number (or just the first two letters):

COMMERCIAL WARRANTY

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Ice Makers: 3-Year Parts & Labor

  • Evaporator: 5-Year Parts & Labor (Nugget/Flake: 3 Years)

  • Compressor: 5-Year Parts & 3-Year Labor

Ice Storage bins: 3-year parts
Ice/Water Dispensers: 3-Year Parts & Labor

  • Compressor: 5-Year Parts & 3-Year Labor

Snow Flake Machines: 1-Year Parts & Labor
Slush Machines: 1-Year Parts & Labor

  • Compressor: 5-Year Parts & 1-Year Labor

* Residential Warranty: 1-Year Parts & Labor

  • All ICETRO products if installed in a residential setting

WARRANTY PROCEDURE

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* Covers only ice makers

  • How to determine the manufacturing date based on the serial number (SN)? The first letter indicates the year, and the second the month of production. For example, a SN starting with “TA” indicates the unit was made in 2020 (T = 2020) in the month of January (A = January). Click here for a reference table that shows the years and months. Please also contact us to determine the warranty status based on warranty registration via card or online. 

WARRANTY REGISTRATION

EXTENDED WARRANTY FILTER PROGRAM

Register your IcePro filters here to extend the 3-year basic warranty for CUBERS to 4 years.

Filter Registration

PARTS ORDER POLICY

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* Covers only ice makers

Find Parts

SERVICE PARTS LIST

* Covers all ICETRO Products

View all parts

At Icetro America, we are always looking for ways to better support our customers and service agents to more quickly resolve technical issues in the field. One way we do this is by using XM Reality, a “remote visual assistant” that allows our service managers to connect to a service agent’s or customer’s smartphone and use the camera function to see what they are seeing. XM Reality also allows for both parties to use pointers on the screen and to take snap shots that can be annotated to highlight key elements or items. Using this advanced technology helps us resolve problems more quickly and inexpensively for all parties. We believe in using technology to improve our customers’ and service agents’ experience with Icetro products and will continue to innovate. 

Service Contact & Technical Support

Technical Support:

Norcross, GA (East Coast): 470-567-8603, #1

Orange, CA (West Coast): 714-215-4864, #1

For quicker help, please click on the TECH SUPPORT CHAT widget at the bottom of any of our web pages.